About Us
Rigby’s is a family run business with over thirty years experience in the Fireplace and Outdoor Living industry. Situated in Pinner Green, Harrow, Rigby’s has served the local community throughout this period. Over the years we developed to become one of London and the Home Counties’ leading Fireplace and Outdoor Living specialists. In that time we’ve helped thousands of homeowners young and old, to transform their living space with our extensive range of quality Electric Fires, Gas Fires, Wood-burning Stoves, Fireplaces and Outdoor Living products.
As a company we aim to expand our product range with a key focus on environmentally friendly decorative heating solutions. We therefore have broadened our range to include market leading bioethanol and electric fire products, in addition to our Eco Design Ready Wood Burning Stoves and High Efficiency Gas Fires.
Our commitment over the years, is to provide a carefully selected range of luxury brands to our customers, which offer stunning design without compromising on quality. Our products are manufactured using the most advanced technology available and the highest quality skills, combining supreme craftsmanship with style and elegance. From cottage bedrooms to elegant drawing rooms, farmhouses to flats, we have a product to complement every home.
At Rigby’s our team pride themselves on our unrivalled standards of customer care. From the initial planning stages to installation and customer aftercare services we provide. Our sales team are happy to collaborate on any project, no matter the size and can offer a wealth of experience in finding the most suitable product for your needs.
We have several teams of fully qualified HETAS and Gas Safe engineers collectively boasting in excess of 50 years experience, meticulously installing our extensive range of products with the highest level of care. Finally, our highly regarded service engineers are at hand to follow up with any customer needs throughout the year. Needless to say we take extreme pride in serving the community by creating a focal feature in every home which can be enjoyed all year round by the family.
As a result, over the years, we have built a strong reputation across London and the Home Counties and have repeatedly witnessed further generations of Rigby customers returning to our showroom. This brings us immense satisfaction as it demonstrates that we are a trusted provider of high quality products and even higher levels of customer care. These are the core values of our business today and will continue to be for many years to come.
What Our Customers Have To Say
Extremely happy with my new fireplace, it has transformed the room. Henry was very patient and looked into many different options to achieve the vision I had. The lead time from order to install was quick and the install team were very experienced and worked efficiently. Would highly recommend Rigby’s!
We had a great experience with Rigby’s from start to finish! Great comms, quick turn around from enquiry to installation.
Rigby’s were fantastic with the supply and installation of our new wood burner. The engineers were professional and took great care throughout installation, especially with a chimney which hasn’t been swept in probably 30+ years. Really helpful in the shop and reasonably priced in my opinion. Many thanks to you all
We was given an idea of what fireplace would be suitable to replace an old gas fire. The service was efficient, effective, and transparent. From showroom to installation, done within two weeks!
We used Rigbys some years ago and didn’t hesitate in using them again. Henry in the showroom gave good advice and was happy to discuss options by email. Pricing was much more acceptable than another quote we had; no hidden extras. The surveyor arrived promptly to check the existing installation, then the engineer fitters Chris and Kevin were excellent. Polite, clean and tidy protecting the surrounding furniture; a neat completed job in an efficient manner, highly recommended.
We had a contemporary multi fuel stove installed as our fireplace looked lovely but didn’t warm the room.
The service from Rigby’s was excellent from our initial enquiry, the survey and the installation.
I find reviews very helpful and I happily recommend this company.
I hope this helps!
The chap that fitted the gas fire yesterday was ace, knew his stuff, he specialised in fitting gas fires, was great with my 80 yr old mum ( it was her house ) very tidy job and he dealt with the unexpected missing chimney poty with no fuss. very happy customer.
Rigby’s have been amazing – they helped us pick a suitable fire for our room and got it all installed and working in 3 weeks from start to finish! Beautiful fireplace and Henry could not have been more helpful. Thank you Rigby’s!
Amazing service from Rigby’s staff who went above and beyond to ensure a new fire was fitted within a tight time frame. The fitter was wonderful-he fitted the fire and backing, making adjustments to ensure that everything looked perfect. He cleaned away all debris and left a beautiful fire and fireplace. I would highly recommend Rigby’s.
Rigby’s was fantastic from start to finish. Michael and Henry came to provide an initial consultation and quote, along with material samples. The quote was quick and clear. We had to have our chimney breast deepened and Len not only did a great job of that, but also made the whole fireplace, mantle and hearth look brilliant. No corners cut and even the outside flue brick finishing was matched and looks great. Len was really friendly and worked really hard. Thanks so much, we’ve already recommended you to others! Nick and Sarah, Tring.
I was very pleased with the service provided by Rigby’s. I had a manual awning installed recently. I can definitely attest to the expediency of the consultation visit and on the efficiency of the instalation. They removed my old awning and installed the new one in a matter of 2 hours. Rigby’s price are competitive and the quality seems good, I like the fabric, design and sturdiness of the awning components, although I cannot yet comment on long-term durability, they do provide a 5-year warranty. The team as also been flexible in coordinating wth me a day and time that suited me for the installation.
See before and after pictures.
The service we received from the Rigbys staff was wonderful. They were prompt, efficient, and professional. The quality of their work and materials is excellent. We had an outdoor awning and light fittings. We are very pleased with it all.
Was very impressed with the awning installation. Easy to arrange quote time, comms with the office were excellent and the four guys that came to install it were very courteous. Would recommend them.
Sun awning we ordered a new sun awning from Rigby’s and we have been very happy with the whole experience. The team are professional, courteous and responsive. The product is great, looks fantastic and was competitively priced. Highly recommended, thank you.
Prompt, polite and efficient from start to finish This awning is the third product we have had supplied and fitted by Rigby’s – speaks for itself!
